Refund and Returns Policy

Refund & Returns Policy – Pak Silai Machine

At Pak Silai Machine, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer refunds and exchanges under the following conditions.

Refund & Returns Period

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition as received
In its original packaging

Non-returnable items include:

Perishable goods (e.g., fabric rolls, threads, needles once opened)
Intimate or sanitary products
Hazardous materials or flammable liquids/gases
Gift cards
Downloadable software or digital products

Partial Refunds

In certain situations, only partial refunds are granted:

Items not in their original condition or damaged for reasons not due to our error
Items returned after 30 days of delivery
Opened products like CDs, DVDs, or software

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within a few business days.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at paksilaimachine@gmail.com or info@paksilaimachine.com and send the item to [physical address].

Gifts

If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the returned item once it is received.

Shipping Returns

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. Consider using a trackable shipping service for high-value items.

Need Help?

For any questions regarding refunds, returns, or exchanges, please contact us at:
Email: paksilaimachine@gmail.com / info@paksilaimachine.com
Phone: +92 312 83 70 269